Frequently Asked Questions | javeth

Making informed skincare choices starts with having access to the right information. Whether you are browsing facial care essentials, comparing different product formulations, or checking the details of an upcoming delivery, we understand that questions can arise at every stage of online shopping.

At javeth, we aim to make discovering skincare and personal care products a clear and convenient experience. From understanding product ingredients and application instructions to managing an order or requesting after-sales assistance, we want customers to know where to find the information they need.

This FAQ brings together answers to common questions about our products, shopping procedures, payment options, shipping arrangements, returns, refunds, and customer support.

If you cannot find the answer you are looking for, our customer service team welcomes your inquiry.

Store Operator: Hangzhou Cuocuo Trading Co., Ltd.

Customer Service: service@javeth.com

1. Shopping and Ordering

How do I place an order on javeth?

Purchasing from javeth is designed to be simple and convenient.

To complete an order, follow these steps:

1. Browse our skincare and personal care collections.

2. Select a product you are interested in.

3. Read the product description, ingredient information, specifications, and usage instructions.

4. Choose your preferred size, variation, or available option.

5. Select the quantity and add the item to your shopping cart.

6. Continue to checkout and enter your contact and delivery information.

7. Review the available shipping methods and applicable charges.

8. Confirm your order details and complete payment.

Before submitting your purchase, please check the product selection, quantities, shipping address, email address, and final amount carefully.

Can I order several skincare products together?

Yes. You can add multiple eligible products to your shopping cart and complete them as one order.

Before checkout, review each product's selected variation and quantity to ensure everything is correct.

The checkout page will display the applicable product prices, discounts, and shipping charges before you confirm payment.

How will I know whether my order was successfully placed?

Once your purchase has been successfully submitted and payment confirmation has been received, an order confirmation email will generally be sent to the email address entered during checkout.

This message may include:

• Your order reference number;

• A summary of the purchased products;

• Selected product variations and quantities;

• Order payment information;

• Other relevant purchase details.

If you do not see the confirmation email, check your spam, junk, or promotional folders.

If the email is still missing, contact service@javeth.com with the email address used during checkout and any available transaction information.

Can I change my order after completing payment?

If you discover an error in your order, such as an incorrect product, quantity, or delivery address, please contact us as soon as possible.

Our team will check the current fulfillment status and determine whether the requested change can still be made.

Please note that modifications may not be possible after an order has entered processing, packing, or carrier dispatch.

If your package has already been shipped, please refer to our Return & Refund Policy for further assistance.

Where can I find information about an existing order?

For questions about a previous purchase, email service@javeth.com.

Please include your order number and the email address associated with the transaction.

These details will help our customer service team locate your purchase and review the information relevant to your request.

2. Skincare Products and Product Information

What kinds of products are available at javeth?

javeth focuses on skincare and personal care products intended to complement different everyday beauty routines.

Depending on current availability, our collections may include:

• Facial cleansers and cleansing essentials;

• Moisturizers and hydration products;

• Facial serums and concentrated skincare formulations;

• Facial masks and additional skincare treatments;

• Sun protection and related skincare products;

• Body care and personal care essentials;

• Other selected beauty and skincare accessories.

Our product assortment may change as new items and variations become available.

For the latest selection, please browse the relevant product collections on our website.

Where can I check a product's ingredients and specifications?

Each product page provides information to help customers understand the item before purchasing.

Depending on the particular product, the listing may include:

• Ingredient lists and formulation details;

• Product size, volume, and packaging;

• Texture and general product characteristics;

• Intended cosmetic purpose;

• Application methods and usage instructions;

• Available sizes or product variations;

• Storage recommendations and relevant precautions.

We recommend reviewing the complete product description and ingredient information before placing an order.

If a particular detail is unclear, you can contact our customer support team for clarification.

How can I select products that suit my skincare preferences?

Skincare preferences vary from person to person. Factors such as skin characteristics, personal routines, ingredient sensitivities, and preferred product textures may influence purchasing decisions.

When exploring our products, consider the following:

Ingredient Information: Review the listed ingredients and check for components you may wish to avoid.

Product Purpose: Understand whether the product is intended for cleansing, moisturizing, cosmetic care, or another specific skincare step.

Formulation and Texture: Consider the product's described texture and formulation when selecting items for your routine.

Application Instructions: Read the directions carefully, including any recommended frequency of use.

Personal Considerations: If you have known allergies, sensitive skin, or existing skin concerns, consider seeking professional advice before trying unfamiliar products.

For a new product, follow the manufacturer's instructions and consider conducting a patch test where appropriate. Discontinue use if irritation occurs.

Can I combine different javeth skincare products?

Whether different products can be used together depends on their individual ingredients, formulations, and application instructions.

We recommend checking the directions and precautions provided for each item rather than assuming that all skincare products are suitable for simultaneous use.

If you have questions about particular ingredients or potential sensitivities, consult a qualified skincare or healthcare professional.

Why might a product look slightly different from its website photographs?

Product photographs are intended to illustrate the item's appearance, packaging, and general features.

Small visual differences may occur because of:

• Photography lighting and shooting angles;

• Differences in screen brightness and display settings;

• Camera and image processing conditions;

• Packaging updates or changes to product presentation.

Lifestyle photographs may also include decorative objects that are not part of the purchased product.

Please refer to the individual product description and package contents for accurate purchasing information.

If the item you receive is materially different from what you ordered or what was advertised, contact our customer service team.

What should I do if a skincare product arrives damaged or incomplete?

If your package contains a damaged, defective, incorrect, or incomplete item, please contact us by email.

To help us review the situation, provide:

1. Your order number;

2. The product name or description;

3. A brief explanation of the issue;

4. Clear photographs of the product and packaging, where applicable.

After reviewing your information, our team will explain the available options.

Depending on the circumstances, an authorized return, replacement, refund, or another appropriate solution may be considered in accordance with our published policies and applicable requirements.

3. Payments and Checkout

Which payment methods can I use?

The payment methods available for your purchase will be displayed on the checkout page.

Available options may vary depending on the payment services supported when your transaction is processed.

Before confirming your purchase, please review the order summary, including product prices, applicable discounts, delivery charges, and the final payment amount.

Why might my payment be unsuccessful?

A payment may occasionally be declined or interrupted for several reasons, including incorrect billing information, bank restrictions, verification requirements, or temporary payment service interruptions.

If this happens, we suggest:

• Checking the payment details entered during checkout;

• Confirming that your payment method is active;

• Reviewing any verification notifications;

• Contacting your bank or card issuer if necessary;

• Trying again if the issue appears to be temporary.

If the problem continues, email service@javeth.com and describe the difficulty you encountered.

For security reasons, never send your complete payment card number, security code, account password, or other confidential financial credentials through ordinary email.

How do I apply a discount code?

If a promotional code is available and applicable to your purchase, enter it into the designated discount field during checkout.

After applying the code, check your updated order summary to make sure the discount has been reflected correctly.

Promotional offers may be subject to expiration dates, minimum purchase requirements, or product-specific restrictions.

Please review the relevant promotion details before completing payment.

What are the shipping charges?

Shipping fees depend on the delivery option selected and the qualifying merchandise subtotal.

For eligible orders delivered within the United States, the current arrangements are:

All charges are stated in U.S. dollars (USD).

The final applicable shipping fee will be displayed at checkout before payment is completed.

4. Shipping and Delivery

Which destinations does javeth currently serve?

Our current shipping arrangements cover eligible delivery addresses within the United States.

Enter your complete shipping address during checkout to view the delivery methods and charges available for your location.

Available shipping options may vary depending on the destination and fulfillment arrangements.

What delivery services are available?

For eligible U.S. orders, we currently offer the following shipping options.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

This option is intended for customers who prefer a faster delivery service, subject to availability at checkout.

Free Standard Shipping

• Shipping Fee: $0.00

• Minimum Qualifying Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Eligible orders with a merchandise subtotal of $39.00 or more qualify for complimentary standard shipping, subject to the conditions displayed at checkout.

Regular Standard Shipping

• Shipping Fee: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

This option generally applies to eligible orders below the free standard shipping threshold.

Please review the available methods and final charges before confirming your purchase.

How long does order preparation take?

Following successful payment confirmation, order preparation generally takes approximately 1–3 business days.

This period may include order verification, product allocation, packaging, and dispatch arrangements.

During promotional events, public holidays, or unexpected operational circumstances, preparation may occasionally require additional time.

Please remember that preparation time and carrier transit time are separate stages.

Are the delivery estimates guaranteed?

The delivery periods shown on our website are estimates rather than guaranteed arrival dates.

Actual delivery may be influenced by circumstances beyond our reasonable control, including:

• Severe weather;

• Public holidays;

• Carrier operating schedules;

• Transportation disruptions;

• Unexpected logistical delays;

• Incorrect or incomplete delivery details.

For the latest information, refer to your shipping notification and available carrier tracking updates.

How can I track my package?

When tracking information becomes available following dispatch, it will generally be sent to the email address associated with your order.

Please allow some time for the shipping carrier to receive and scan the package before tracking activity appears.

If you have not received a tracking notification or cannot locate your shipment, contact service@javeth.com and include your order number.

Can I correct my shipping address?

If you notice an error in your delivery details, please contact our customer service team immediately.

We will check whether the requested correction can be made before the order enters fulfillment or is transferred to the shipping carrier.

Once a package has been dispatched, changing the delivery address may no longer be possible.

To reduce the possibility of delivery problems, carefully check the recipient's name, street address, city, state, and postal code before submitting your order.

What if my delivery is taking longer than expected?

If your package has not arrived within the estimated delivery period, first review the latest tracking information.

If tracking updates have stopped for an extended period or the shipment appears unusually delayed, please contact our team.

Include your order number and tracking reference, if available.

We will review the available shipping information and explain the appropriate next steps.

What should I do if tracking says delivered but I have not received my package?

If the carrier indicates that your order has been delivered but you cannot locate it, we suggest checking:

• Your mailbox or usual delivery location;

• Your front entrance or designated parcel area;

• Your building reception or parcel collection point;

• Any alternative location indicated by the carrier;

• Delivery notices left by the shipping provider.

You may also wish to check with household members or other authorized recipients.

If the package remains missing, contact us with your order number and tracking information.

Depending on the circumstances, a carrier investigation, replacement, refund, or another appropriate solution may be considered in accordance with our policies and applicable law.

5. Returns, Exchanges, and Refunds

How long do I have to request a return?

Eligible purchases may be submitted for return within 180 calendar days after delivery, subject to the requirements and conditions explained in our Return & Refund Policy.

Return eligibility may depend on the item's condition, the reason for the request, and other applicable requirements.

Please review the complete policy before submitting a return request.

What is the procedure for returning an item?

If you would like to return a purchase, contact our customer service team before arranging shipment.

Email: service@javeth.com

Please include:

• Your order number;

• The email address associated with your purchase;

• The product name or description;

• The reason for requesting a return;

• Supporting photographs or additional information, where applicable.

Our team will review your request and provide the authorized return destination and relevant instructions.

Please do not send any products to an unconfirmed address or arrange a return shipment before receiving guidance from our team.

Are returns eligible for free return shipping?

Qualifying return requests may be eligible for complimentary return shipping under the arrangements described in our Return & Refund Policy.

Eligibility depends on the circumstances of the return and the applicable policy conditions.

Please contact us before arranging shipment so that we can review your request, confirm the applicable arrangements, and explain any relevant costs.

What happens if I receive a damaged, defective, or incorrect product?

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify us as soon as possible.

To help us investigate, provide:

• Your order reference;

• A description of the issue;

• Clear photographs or videos, where appropriate.

After reviewing the information, we will explain the available solutions.

Depending on the circumstances, a replacement, authorized return, refund, or another suitable remedy may be considered.

Applicable return shipping expenses for confirmed product issues will be handled in accordance with our published policies and applicable consumer protection requirements.

When will an approved refund be issued?

Once an authorized returned product has arrived and completed the inspection process, we will notify you of the assessment result.

For approved returns, we generally initiate the refund within 5–10 business days after the returned item has been received and inspected.

Refunds are normally issued to the original payment method.

Please note that the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

What if I cannot see my refund in my account?

If your refund has been approved but the funds have not appeared, we recommend checking the transaction status first.

You may wish to:

1. Review the original bank or payment account.

2. Contact your card issuer, if applicable, to check whether the refund is still being processed.

3. Ask your bank or payment provider about any additional processing time.

4. Contact our customer service team if the funds remain unavailable.

When contacting us, include your order number and any available refund confirmation information so we can review your inquiry.

6. Website Security and Personal Information

How does javeth use customer information?

Information may be collected when customers browse our website, view products, submit orders, complete transactions, arrange deliveries, or communicate with our customer service team.

Depending on the circumstances, information may be shared with service providers involved in operating our online store. These may include payment processors, shipping carriers, fulfillment partners, and website service providers.

We take the handling of personal information seriously.

For a detailed explanation of the information we collect, how it is used, and the measures involved in protecting it, please consult our Privacy Policy.

Is my payment information protected?

Payments are processed through the payment services made available during checkout.

For a safer shopping experience, please make sure you are accessing the official javeth website when placing an order.

We also recommend that customers avoid sharing account passwords, complete payment card details, security codes, or other confidential financial information through ordinary email or unofficial communication channels.

Where can I review the store's legal and shopping policies?

Additional information about shopping with javeth is available through the relevant policy pages on our website.

These may include:

• Terms of Service;

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy.

We encourage customers to read the applicable policies to understand the arrangements governing their purchases and use of our website.

7. Customer Support and Company Information

How can I reach the javeth customer service team?

If the information in this FAQ does not address your question, our customer service team welcomes you to contact us directly.

We can receive inquiries relating to product specifications, ingredients, order information, checkout issues, delivery arrangements, return requests, refunds, and other matters connected with purchases made through our store.

Our contact information is provided below.

Brand Name:

javeth

Legal Company Name:

Hangzhou Cuocuo Trading Co., Ltd.

Business Address:

Room 107, Unit 1, Building 18, No. 43 Xiangzhang Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.

Customer Support Email:

service@javeth.com

Customer Support Telephone:

+86 571 8508 8289

The javeth online store is owned and operated by Hangzhou Cuocuo Trading Co., Ltd., which is responsible for the website's business operations and the coordination of customer support relating to purchases made through the store.

What information should I provide when contacting customer service?

For questions about an existing purchase, we recommend including:

• Your order number;

• The email address used during checkout;

• The relevant product name;

• A short explanation of your question or concern.

For product-related inquiries, please provide the product name or product page link and identify the specific information you would like clarified.

Providing these details can help our team identify your request and respond more efficiently.

What if my question is not listed in this FAQ?

We understand that individual customer situations may differ and that a general FAQ cannot address every possible question.

If you have a question about a specific skincare product, a payment issue, an unusual delivery situation, or an after-sales request, please contact us directly.

Our team will review your message and make reasonable efforts to provide useful information based on the circumstances and applicable store policies.

8. Our Approach to Customer Care

At javeth, we believe that a positive online shopping experience involves more than selecting a product and completing a payment.

Customers should be able to review relevant product information, understand the purchasing process, follow their deliveries, and access assistance whenever questions arise.

We aim to support these needs through accessible product descriptions, straightforward shopping procedures, clearly presented store policies, and responsive customer communication.

We also welcome feedback about our product presentation, website navigation, and service arrangements. Your comments help us identify opportunities to make the shopping experience more convenient.

Whether you are exploring facial care essentials, learning about product ingredients, or seeking assistance with an existing purchase, we appreciate your interest in javeth.

Thank you for visiting our store. We look forward to providing a helpful and convenient shopping experience.

javeth — Thoughtful Choices for Everyday Skincare.

javeth is owned and operated by Hangzhou Cuocuo Trading Co., Ltd.