Your Purchase, Our After-Sales Support
Shopping for skincare often involves comparing different formulations, considering personal preferences, and finding products that fit into an everyday beauty routine. We understand that circumstances can change after an order has been placed, and sometimes a purchase may need to be adjusted or returned.
At javeth, we believe that customer support should remain accessible even after checkout. Whether you have changed your purchasing plans, received an item that does not match your order, or need clarification about a refund, we provide clear procedures to help you understand the available options.
This policy outlines the conditions for order cancellations, eligible returns, product-related complaints, replacement requests, and refund processing.
Our intention is to make after-sales arrangements straightforward while ensuring that customer requests are reviewed consistently and in accordance with applicable consumer protection requirements.
This policy applies to purchases made through the javeth online store and should be read alongside our Terms of Service and other relevant website policies.
The javeth online store is owned and operated by Hangzhou Cuocuo Trading Co., Ltd.
1. Requesting an Order Cancellation
If you decide that you no longer wish to proceed with a purchase, please contact us as soon as possible.
Cancellation availability depends on the current fulfillment stage of your order.
Cancellation Email:
Before Fulfillment Begins
Orders that have not entered the packing or dispatch process may be eligible for cancellation.
After receiving your request, our team will check the order status and confirm whether the purchase can still be stopped.
If cancellation is approved before dispatch, the applicable purchase amount will generally be refunded in full to the original payment method, subject to payment provider procedures and applicable legal requirements.
Orders Under Preparation
Once an order has entered product allocation, packing, or other fulfillment arrangements, cancellation may no longer be possible.
This is because the selected products may already have been prepared for shipment.
Our customer service team will review the circumstances and explain whether any changes can still be made.
Orders Already Shipped
After a package has been transferred to the shipping carrier, the shipment generally cannot be canceled.
If you no longer wish to keep the purchased products, you may contact us after delivery to request an eligible return under this policy.
Please remember that submitting a cancellation request does not automatically stop an order. Cancellation is effective only after our team confirms approval.
2. Our 180-Day Return Arrangement
We provide an extended return period for eligible purchases made through javeth.
Customers may submit a return request within 180 calendar days from the date of delivery.
All applications are reviewed according to the condition of the merchandise, the reason for the request, the applicable product requirements, and relevant consumer protection laws.
To help ensure a smooth review, please observe the following conditions.
Condition of Returned Products
Returned merchandise should generally remain in its original condition, taking into account the nature of the product and consumer rights protected by applicable law.
Products should not have unnecessary damage, modifications, or deterioration unrelated to the reported reason for return.
Packaging and Product Components
Where applicable, please retain the original packaging, product containers, accessories, instructions, and other materials supplied with your purchase.
Returning the relevant components helps our team identify the merchandise and assess its condition.
Proof of Purchase
A valid order number, purchase confirmation, or other reasonable evidence of purchase through javeth should be provided when submitting a return request.
Return Authorization
Customers must contact our support team and obtain return instructions before sending merchandise back.
Please do not arrange return transportation until the request has been reviewed and an authorized destination has been provided.
Return Period Calculation
The 180-day period begins on the date the package is delivered.
Customers should submit their requests within this period if they wish to use the applicable return arrangement.
Nothing in this section is intended to restrict mandatory consumer rights or remedies available under applicable law.
3. Skincare Product Return Considerations
Because skincare products involve different formulations, packaging types, and personal care considerations, return requests may require product-specific review.
When assessing a return application, we may consider:
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Whether the product corresponds with the original purchase;
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Whether the item has been damaged or altered;
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The condition of the original container and packaging;
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Whether protective seals or packaging components are present, where applicable;
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Whether the product has been used;
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Whether the reported concern relates to product quality;
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Whether the product description accurately reflects the received merchandise;
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Whether the requested return meets applicable legal requirements.
For products involving hygiene-sensitive packaging or product integrity, additional consideration may be necessary.
Customers should provide accurate information about the product's condition and explain the reason for requesting a return.
If you are uncertain whether a particular skincare item qualifies, please contact us before sending it back.
We review requests according to their individual circumstances rather than assuming that every product has identical return requirements.
4. Submitting a Return Application
All return requests must be submitted to our customer service team before merchandise is shipped.
Return Request Email:
To help us identify your purchase and review your application, please include:
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Your order number;
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The email address used during checkout;
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The product name or description;
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The reason for requesting a return;
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A brief explanation of the item's current condition;
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Photographs or other supporting information, where appropriate.
Providing complete information helps reduce unnecessary communication and allows our team to understand your request more efficiently.
How We Review Your Request
After receiving your email, our team will examine the information provided.
If additional clarification is required, we may request further details or photographs.
Once the review has been completed, we will notify you whether the return request has been approved and explain the applicable procedure.
Approved requests will receive instructions covering the authorized return destination and relevant shipping arrangements.
Please wait for confirmation before sending any merchandise.
Return Destination Information
The registered business address displayed on our website identifies the company operating javeth.
It is not automatically an authorized returns warehouse.
Customers must use the specific return address provided by our customer service team after the application has been reviewed.
Sending products to an unapproved location may cause difficulties identifying or processing the returned merchandise.
5. Who Pays for Return Shipping?
Return transportation expenses depend on the reason for the return.
We distinguish between qualifying product quality issues and requests made for personal or other non-quality-related reasons.
5.1 Quality-Related Returns
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description because of an issue attributable to us, qualifying returns are eligible for complimentary return shipping.
After reviewing your application, our team will explain the applicable arrangements and provide the necessary instructions.
For approved quality-related returns, we will cover the applicable return transportation expenses in accordance with this policy and relevant consumer protection requirements.
Please contact us before arranging transportation so that the correct return method can be confirmed.
5.2 Returns for Personal Preferences
If you request a return for reasons unrelated to a product quality issue attributable to us, you are responsible for the applicable return shipping expenses.
Examples may include:
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Changing your mind after purchasing;
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No longer needing the selected product;
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Preferring another skincare formulation;
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Choosing a different product or variation;
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Deciding that an item does not match your personal preferences;
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Other reasons unrelated to an error or quality issue attributable to us.
These requests remain subject to the 180-day return period and applicable eligibility conditions.
Once your request has been approved, you must arrange and pay for the applicable return transportation costs.
5.3 Return Shipping Approval
All returns require prior authorization.
Please do not independently purchase a return label or arrange transportation before receiving instructions from our customer service team.
Following the approved procedure helps ensure that your returned merchandise reaches the correct destination and can be identified during the inspection process.
6. Reporting Damaged, Defective, or Incorrect Products
We aim to ensure that the products customers receive correspond with the items selected during checkout.
If an order contains damaged merchandise, a defective item, missing components, or a product that differs materially from its advertised description, please contact us.
To help us investigate, provide the following information where applicable:
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Your order number;
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The affected product's name;
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A clear explanation of the problem;
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Photographs showing the product and its condition;
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Images of the outer packaging or shipping label;
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Additional supporting information, where available.
For skincare products, photographs of the container, outer packaging, product label, or protective seal may be useful.
Where reasonably possible, please retain the affected product and its original packaging while your request is being reviewed.
Available Solutions
After receiving the relevant information, our team will assess the circumstances and explain the appropriate next steps.
Depending on the nature of the issue and applicable requirements, a suitable resolution may include:
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Providing a replacement product;
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Arranging an authorized return;
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Issuing an applicable refund;
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Offering another appropriate remedy.
For qualifying product issues attributable to us, applicable return shipping expenses will be covered.
Please contact us before returning any affected item so that our team can provide the correct instructions.
Product Assistance Email:
7. Refund Review and Payment Processing
Refunds are handled after an authorized returned product has been received and the applicable inspection or review has been completed.
This process allows us to confirm the returned merchandise, examine its condition, and evaluate the reason for the request.
Once the assessment has been completed, we will notify you of the outcome.
Refund Processing Time
For approved returns, we generally initiate the refund within 5–10 business days after the returned merchandise has been received and the return review has been completed.
Approved refunds are generally issued to the original payment method used when the order was placed.
Please understand that the date a refund is initiated and the date it appears in your account may be different.
The time required for the funds to become available depends on the procedures of your financial institution or payment provider.
Factors may include:
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Bank processing schedules;
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Credit or debit card issuer procedures;
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Payment service provider requirements;
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The original transaction's settlement arrangements.
We cannot guarantee that every financial institution will complete the transfer within an identical timeframe.
If further information is needed before a refund decision can be made, our customer service team may contact you.
Refund Payment Method
Approved refunds are generally returned through the original payment method.
Customers should ensure that the relevant payment account remains accessible so that the refund can be processed appropriately.
If you have questions about an approved refund, please contact us with your order reference.
8. What to Do If Your Refund Has Not Arrived
If an approved refund does not appear in your account within the expected period, we recommend checking the transaction status before submitting another request.
The following steps may help clarify the situation.
Step 1 – Review Your Payment Account
Check your bank statement, card account, or payment service account to determine whether the refund has already been credited.
Step 2 – Contact Your Card Provider
If you paid by credit or debit card, contact the relevant card issuer to ask whether the refund is still being processed.
Step 3 – Check With Your Bank
Your financial institution may be able to confirm whether additional processing time is required.
Step 4 – Contact javeth Customer Support
If the refund remains missing after these checks, please contact our team.
Refund Assistance Email:
Please include:
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Your order number;
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The date of refund approval, if available;
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The original payment method;
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Any relevant transaction or refund information.
Our team will review the available details and help clarify the status of the refund.
Please note that processing after a refund has been initiated may depend on the payment institution and is not entirely controlled by javeth.
9. Return Transportation and Tracking
Once a return has been authorized and the shipping arrangements have been confirmed, customers should follow the instructions supplied by our customer service team.
For returns where customers are responsible for arranging transportation, we recommend selecting a shipping service that provides tracking information.
Please retain your shipping receipt and tracking reference until the return has been delivered and the refund review has been completed.
For a smoother return process, we recommend:
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Using only the authorized return destination;
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Packaging the merchandise appropriately;
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Including the relevant order information as instructed;
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Keeping a copy of your shipping confirmation;
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Monitoring tracking information until delivery is completed.
If a return shipment is delayed or cannot be located, please contact us and provide the available tracking details.
Our team will review the information and explain the appropriate next steps.
10. Replacement and Exchange Requests
If a product you receive does not correspond with your original purchase or has a qualifying quality issue, you may contact our customer service team to discuss available solutions.
Depending on the circumstances, an appropriate resolution may involve a replacement, an authorized return, or a refund.
For product issues attributable to us, we will review the reported circumstances and explain the available options in accordance with this policy and applicable law.
If you simply prefer another product, formulation, or variation, please contact us to discuss the applicable return procedure.
Replacement arrangements are subject to product availability and relevant eligibility requirements.
Please do not send any item back before receiving instructions from our team.
Customer Support Email:
11. Important Information Before Requesting a Return
To help avoid unnecessary delays, please keep the following requirements in mind:
Return Period: Eligible purchases may be submitted for return within 180 calendar days after delivery.
Prior Approval: Return instructions must be obtained before merchandise is shipped.
Product Condition: The condition of the merchandise and its packaging may be considered during the review.
Shipping Responsibility: Qualifying quality-related returns receive complimentary return shipping. Personal or non-quality-related returns are subject to customer-paid return shipping.
Proof of Purchase: An order number or other reasonable purchase evidence should be provided.
Refund Review: Authorized returned products must be received and reviewed before an applicable refund is approved.
Return Destination: The registered company address is not automatically an authorized return facility. Please use the destination supplied by our customer service team.
These procedures are intended to organize after-sales requests and do not remove mandatory consumer protections available under applicable law.
12. Contact and Company Information
If you need assistance with an order cancellation, return application, product concern, replacement request, or refund inquiry, please contact us using the information below.
Our customer service team will review your message and provide guidance on the relevant procedure.
Brand Name:
javeth
Legal Company Name:
Hangzhou Cuocuo Trading Co., Ltd.
Registered Business Address:
Room 107, Unit 1, Building 18, No. 43 Xiangzhang Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.
Customer Support Email:
Customer Support Telephone:
+86 571 8508 8289
For faster assistance, please include your order number, the email address associated with your purchase, and a short description of your inquiry.
The javeth online store is owned and operated by Hangzhou Cuocuo Trading Co., Ltd., which is responsible for managing the store's business operations and coordinating customer support for purchases made through the website.
Making After-Sales Support More Accessible
At javeth, we believe that customer care should extend beyond the moment a purchase is completed.
Skincare products are selected according to individual preferences, routines, and product requirements. We understand that customers may sometimes need additional assistance when an order changes, an item arrives with a problem, or a refund needs to be reviewed.
Our approach is to provide understandable return procedures, clearly explained shipping responsibilities, and transparent refund arrangements.
Whether you are requesting a cancellation, submitting an eligible return, reporting a product concern, or following up on a refund, our team will make reasonable efforts to review your inquiry and explain the available next steps.
Thank you for choosing javeth. We appreciate your interest in our products and the opportunity to assist you throughout your shopping experience.
javeth – Thoughtful Choices for Everyday Skincare.
Owned and operated by Hangzhou Cuocuo Trading Co., Ltd.