Shipping Policy

Delivering Your Skincare Orders With Clarity and Care

A smooth online purchase involves more than choosing the right skincare products. Knowing how an order is prepared, when it is expected to leave the fulfillment facility, and how to follow its journey can make the entire shopping experience easier to manage.

At javeth, we aim to make the delivery process understandable by providing clear information about shipping options, applicable charges, order preparation, estimated transportation periods, and package tracking.

Whether you are purchasing facial care essentials, exploring new skincare formulations, or ordering personal care products for your daily routine, this policy explains the delivery arrangements that apply to purchases made through our website.

From payment confirmation to final delivery, we want customers to understand the different stages involved and know how to contact us if an unexpected shipping issue occurs.

Please review the following information before completing your purchase.

The javeth online store is owned and operated by Hangzhou Cuocuo Trading Co., Ltd.

1. Shipping Destinations and Delivery Eligibility

javeth currently provides shipping services to eligible delivery addresses within the United States.

The delivery options available for an individual purchase may depend on the destination, selected products, inventory availability, and fulfillment arrangements.

Customers can view the applicable shipping services by entering their delivery information during checkout.

To help avoid unnecessary transportation problems, please make sure that your shipping information is complete and accurate.

The required delivery details may include:

• Recipient's full legal name;

• Street address and building number;

• Apartment, unit, or suite number, where applicable;

• City and state;

• ZIP code;

• A valid contact telephone number or other requested contact information.

Before submitting payment, carefully review the information entered at checkout.

Incorrect ZIP codes, missing apartment numbers, incomplete street addresses, or inaccurate recipient details may result in delivery complications.

If you are ordering skincare products for another person or arranging delivery to an alternative address, please confirm that the recipient information is correct and that someone can receive the package.

Only destinations supported by the shipping services displayed during checkout are eligible for the corresponding delivery options.

2. Available Shipping Methods and Delivery Fees

To accommodate different delivery preferences, javeth currently provides three shipping options for qualifying purchases delivered within the United States.

The available methods and applicable charges will be displayed during checkout before payment is completed.

All shipping charges are stated in U.S. dollars (USD).

Express Shipping

Shipping Fee: $6.99

Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping is available for customers who prefer a shorter estimated transportation period.

This service may be selected when it is supported for the products and delivery destination included in your order.

Please note that Express Shipping applies to the transportation stage after dispatch. It does not automatically remove the time required for order verification, preparation, and packaging.

Complimentary Standard Shipping

Shipping Fee: $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Estimated Transit Time: 3–5 business days after dispatch.

Eligible orders with a merchandise subtotal of $39.00 or more may qualify for complimentary Standard Shipping.

This offer applies to qualifying U.S. purchases and is subject to the conditions displayed during checkout.

Before submitting your order, please check the checkout summary to ensure that the free shipping option has been correctly applied.

Regular Standard Shipping

Shipping Fee: $3.99

Eligible Merchandise Subtotal: $0.00–$38.99

Estimated Transit Time: 3–5 business days after dispatch.

For eligible purchases below the $39.00 free shipping threshold, Regular Standard Shipping is generally available at a charge of $3.99.

This option provides a standard delivery service for customers whose merchandise subtotal does not meet the minimum requirement for complimentary shipping.

Shipping Service Overview

All transportation estimates begin after the order has been dispatched. The order preparation period is additional.

The actual shipping fee and available delivery services will be determined by the checkout conditions applicable to your purchase.

3. Order Processing and Preparation

After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.

This preparation period allows the necessary arrangements to be completed before your package is transferred to the shipping provider.

Depending on the order, the preparation process may involve:

• Reviewing the submitted purchase information;

• Confirming payment status;

• Checking the availability of the selected skincare products;

• Allocating the items included in the order;

• Verifying product quantities and package contents;

• Preparing appropriate packaging for transportation;

• Coordinating dispatch with the relevant fulfillment or shipping provider.

We aim to complete these activities within the stated preparation period whenever possible.

However, additional processing time may occasionally be necessary due to inventory availability, increased order volumes, promotional events, public holidays, or other operational circumstances.

If additional information is required to proceed with your purchase, our customer service team may contact you using the details supplied during checkout.

Understanding Processing Time and Transit Time

Order preparation and carrier transportation are two separate stages.

For example, an order using Regular Standard Shipping may involve:

• 1–3 business days for order preparation and dispatch;

• An estimated 3–5 business days for transportation after dispatch.

The same distinction applies to Express Shipping.

Selecting a faster shipping method changes the estimated carrier transit period, but does not automatically shorten the time required to prepare your order.

Customers should therefore consider both stages when estimating the expected arrival of their purchases.

4. Fulfillment Locations and Shipping Origins

To coordinate order preparation and delivery, javeth may work with fulfillment facilities, warehouse operators, and independent logistics providers.

The location used to prepare a particular order may depend on:

• The skincare products included in the purchase;

• Available inventory;

• Product allocation arrangements;

• Fulfillment capacity;

• The destination address;

• Relevant shipping arrangements.

As a result, different purchases may be dispatched from different fulfillment locations.

We do not guarantee that every order will originate from the same warehouse or country.

Registered Business Address and Fulfillment Facilities

Customers should understand that the registered business address of a company and the physical location used to prepare an order serve different purposes.

The registered business address identifies the legal business responsible for operating the javeth online store.

It does not necessarily represent:

• The warehouse where products are stored;

• The facility where an order is packed;

• The location from which a particular shipment is dispatched;

• The authorized destination for returned merchandise.

Actual fulfillment arrangements may differ between individual orders.

The applicable shipping method, delivery fee, and available delivery services will be displayed during checkout.

5. Estimated Delivery Times and Transportation Conditions

We provide estimated transportation periods to help customers plan for the arrival of their skincare purchases.

For eligible deliveries within the United States, the current estimated transit periods are:

Express Shipping: 1–2 business days after dispatch.

Complimentary Standard Shipping: 3–5 business days after dispatch.

Regular Standard Shipping: 3–5 business days after dispatch.

Please also allow approximately 1–3 business days for order preparation before dispatch.

These timeframes are estimates provided for general guidance. They are not guaranteed arrival dates.

Actual delivery schedules may vary depending on transportation conditions and carrier operations.

Factors that may affect delivery include:

• Severe weather or environmental conditions;

• Carrier capacity and transportation schedules;

• Public holidays and seasonal shopping periods;

• Unexpected interruptions within the logistics network;

• Incorrect or incomplete recipient information;

• Delays when packages move between transportation facilities;

• Other circumstances outside our reasonable control.

We recommend referring to your dispatch notification and the available carrier tracking information for the latest shipment updates.

If your order appears to be significantly delayed, our customer service team can help review the available information and explain the next steps.

6. Dispatch Notifications and Tracking Your Order

We understand that customers want to know when their purchases have left the fulfillment facility and how to follow their packages during transportation.

Once an order has been handed over to the shipping provider and tracking details become available, shipment information will generally be sent to the email address associated with your purchase.

Depending on the carrier and fulfillment arrangements, the notification may contain:

• Your order reference;

• A shipping confirmation;

• A tracking number;

• A link to the relevant carrier tracking service;

• Other available shipment information.

When Will Tracking Start Working?

Tracking information may not display new activity immediately after dispatch.

In some cases, the carrier requires additional time to register the package, receive it into its transportation network, and complete the first scanning procedure.

A temporary lack of tracking updates does not necessarily mean that your package has been lost or that dispatch has failed.

We recommend checking the tracking page again after allowing reasonable time for the initial carrier update.

What If You Have Not Received a Tracking Notification?

If you cannot locate your shipping confirmation or tracking details, please contact our customer service team.

Customer Support Email:

service@javeth.com

When requesting assistance, please include:

• Your order number;

• The email address used during checkout;

• Your tracking number or tracking link, if available;

• A brief explanation of your inquiry.

Our team will review the available purchase information and assist you with the next steps.

Once tracking details become available, you may also use the carrier's official tracking service to follow the movement of your package.

7. Shipping Address Updates and Delivery Corrections

The delivery address submitted during checkout is used to coordinate order fulfillment and transportation.

For this reason, customers should carefully review their recipient and address information before completing payment.

If you discover an error after placing an order, please notify our team immediately.

Address Correction Email:

service@javeth.com

When requesting a correction, please provide:

• Your order number;

• The email address associated with the purchase;

• The original delivery information;

• The complete corrected address.

Our team will review the request according to the current fulfillment status.

Before Order Packing or Dispatch

If your order has not yet entered packing or dispatch preparation, we may still be able to update the delivery details.

However, the possibility of making a correction depends on the current processing stage.

After the Package Has Been Dispatched

Once a package has been transferred to the shipping carrier, modifications to its destination may no longer be available.

Any requested changes at this stage may depend on the carrier's own procedures and capabilities.

We cannot guarantee that an address correction will be successful after dispatch.

Incomplete or Incorrect Delivery Details

Incorrect or incomplete shipping information may lead to:

• Transportation delays;

• Unsuccessful delivery attempts;

• Delivery to an incorrect destination;

• Additional redirection or delivery expenses;

• Other complications affecting the shipment.

Any applicable costs will be reviewed according to the circumstances, our published policies, and relevant legal requirements.

The best way to reduce these risks is to verify your complete shipping information before submitting your order.

8. Delayed Shipments and Delivery Investigations

Although we make reasonable efforts to coordinate the transportation of customer purchases, unexpected events may occasionally affect delivery schedules.

If your package has not arrived within the estimated delivery period, we recommend reviewing the latest tracking information first.

Please allow for possible carrier scanning delays and temporary interruptions in tracking updates.

If tracking activity remains unchanged for an extended period, the estimated delivery window has passed, or the shipment appears to have stopped moving, please contact our customer service team.

When reporting a delivery concern, include:

• Your order reference number;

• The email address associated with the order;

• Your tracking number or tracking link;

• A brief description of the situation.

After receiving your inquiry, our team will review the available shipment information and coordinate with the relevant shipping provider where appropriate.

We will explain the available next steps based on the information obtained and the circumstances of the shipment.

What Happens When a Package Cannot Be Located?

If a shipment cannot be located through the available tracking information, we will review the situation and consider whether additional investigation is appropriate.

Depending on the circumstances, available evidence, and applicable consumer protection requirements, possible resolutions may include:

• Requesting additional shipment information from the carrier;

• Initiating a delivery investigation;

• Arranging a replacement shipment where appropriate;

• Providing a refund where applicable;

• Offering another suitable resolution.

Each reported case will be reviewed individually.

An extended transportation period or delayed tracking update does not automatically establish that a package has been lost.

However, customers are welcome to contact us whenever they have a reasonable concern about their shipment.

9. Orders Marked as Delivered but Not Received

If the carrier's tracking system indicates that a package has been delivered but you cannot locate it, we recommend checking several possible delivery locations before submitting an inquiry.

Please consider checking:

• Your regular mailbox or designated delivery area;

• Parcel lockers or package collection facilities;

• Your building's reception or front desk;

• Other designated package drop-off locations;

• Delivery notifications or instructions provided by the carrier;

• Whether a household member, neighbor, or authorized recipient accepted the package.

Some shipping providers may leave packages in alternative locations when the primary delivery area is unavailable.

If you have completed these checks and the package remains missing, please contact us.

Customer Support Email:

service@javeth.com

Please provide your order number and available tracking details.

A delivery confirmation displayed by the carrier does not automatically prevent you from reporting a missing package or requesting further assistance.

We will review the available delivery information and, where appropriate, coordinate with the shipping provider to investigate the reported issue.

Any available resolution will depend on the circumstances and applicable consumer protection requirements.

10. Damaged, Defective, or Incorrect Products

We encourage customers to check their purchases after receiving a delivery and confirm that the received products correspond with their order.

If a skincare item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.

To help us understand the situation, we recommend providing:

• Your original order number;

• The name or description of the affected product;

• A clear explanation of the issue;

• Photographs showing the product and its condition;

• Images of the outer packaging or shipping label, where relevant;

• Videos or other supporting information, where available.

For skincare-related concerns, photographs of the product container, packaging, labels, or affected components may also help us assess the issue.

Where reasonably possible, please retain the product and its original packaging while your request is being reviewed.

After receiving your information, our team will examine the circumstances and explain the available options.

Depending on the situation, an appropriate resolution may include:

• An authorized return;

• A replacement product;

• A refund;

• Another suitable remedy where required or permitted by applicable law.

For qualifying product issues attributable to us, applicable return shipping expenses will be handled in accordance with our Return & Refund Policy and relevant legal requirements.

Please contact us before arranging a return so that we can provide the correct instructions and authorized return destination.

11. Returns and Return Shipping Responsibilities

Delivery to a customer and the return of a purchased product are separate procedures.

Eligible purchases may qualify for our 180-day return arrangement, subject to the eligibility requirements and procedures described in our Return & Refund Policy.

If you need to return a skincare product, please contact our customer service team before organizing transportation.

To help us review your request, please provide:

• Your order number;

• The name or description of the product;

• The reason for requesting a return;

• Supporting photographs or other relevant information, where appropriate.

Once your request has been reviewed, we will explain the applicable return procedure, authorized destination, and shipping arrangements.

Please wait until you have received the necessary authorization and instructions before sending any merchandise back.

Returns Involving Product Quality Issues

Eligible returns involving qualifying product quality problems may receive complimentary return shipping in accordance with our Return & Refund Policy.

If an item arrives damaged, defective, incorrect, or materially different from its advertised description because of an issue attributable to us, we will review the situation and explain the appropriate resolution.

Returns for Personal or Non-Quality-Related Reasons

For approved returns requested for personal or other non-quality-related reasons, customers are responsible for the applicable return shipping costs.

The specific return arrangements depend on the circumstances and the applicable policy conditions.

Authorized Return Destinations

Our registered business address is provided for company identification purposes.

It is not automatically an authorized return destination.

Customers must use the return address supplied by our customer service team after the relevant request has been reviewed.

For complete information about return eligibility, shipping responsibilities, and refund procedures, please consult our Return & Refund Policy.

Customer Support Email:

service@javeth.com

12. Shipping Charges and Checkout Review

Shipping fees are calculated according to the delivery services available and the conditions applicable to your purchase.

Before completing checkout, customers should review:

• The merchandise subtotal;

• The applicable free shipping threshold;

• The selected shipping method;

• The delivery fee;

• Any promotional discounts;

• The final amount payable.

For eligible U.S. orders:

• Purchases with a qualifying merchandise subtotal of $39.00 or more may receive complimentary Standard Shipping.

• Eligible purchases below this threshold may generally use Regular Standard Shipping at $3.99.

• Express Shipping is available at $6.99 when offered for the relevant purchase.

The final charges and available services will be displayed before payment is completed.

Please remember that the shipping fee does not represent the entire delivery timeframe. Order preparation must also be completed before carrier transportation begins.

Any applicable taxes or other mandatory charges will be presented as required before your purchase is finalized.

If a shipping fee or checkout amount appears incorrect, please contact our team before completing payment.

13. Updates to Shipping Services and Fulfillment Procedures

Shipping services and fulfillment arrangements may occasionally change as javeth develops its online store.

We may need to update delivery procedures, shipping availability, transportation options, or other operational details because of changes in carrier services, inventory arrangements, or business requirements.

Where applicable, revised shipping information will be presented on our website or during checkout.

For purchases that have already been submitted, applicable arrangements will be handled according to the order confirmation, relevant store policies, and applicable legal requirements.

We encourage customers to review the latest shipping information before placing a new order.

If a particular delivery option is unavailable for your destination, only the alternatives displayed during checkout should be considered available for that purchase.

14. Customer Service and Company Information

If you have questions about delivery coverage, shipping fees, order preparation, tracking updates, address corrections, or an existing shipment, our customer service team welcomes your inquiry.

We assist customers who need delivery information before dispatch as well as those seeking help with an order already in transit.

The following details identify the business responsible for operating the javeth online store.

Brand Name:

javeth

Legal Company Name:

Hangzhou Cuocuo Trading Co., Ltd.

Business Address:

Room 107, Unit 1, Building 18, No. 43 Xiangzhang Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.

Customer Support Email:

service@javeth.com

Customer Support Telephone:

+86 571 8508 8289

For inquiries involving an existing shipment, please include your order number, tracking reference if available, and a brief explanation of the issue.

Providing these details will help our team identify the relevant purchase and review the available delivery information more efficiently.

The javeth online store is owned and operated by Hangzhou Cuocuo Trading Co., Ltd., which is responsible for the store's business operations and the coordination of customer support services.

A More Transparent Delivery Experience

At javeth, we believe that a convenient shopping experience should continue beyond the checkout page.

Customers should be able to understand the available delivery options, review shipping charges before payment, receive relevant dispatch information, and know where to turn when an unexpected delivery problem occurs.

Our approach is centered on clear shipping arrangements, accessible tracking information, realistic transportation estimates, and helpful communication throughout the fulfillment process.

We encourage customers to check their order details carefully, retain their purchase confirmations, and use the available tracking information to follow their shipments.

If a delivery concern arises, our team will make reasonable efforts to review the situation and explain the appropriate next steps.

Thank you for choosing javeth. We appreciate your interest in our skincare collections and look forward to supporting your shopping experience from checkout through delivery.

javeth – Thoughtful Choices for Everyday Skincare.

Owned and operated by Hangzhou Cuocuo Trading Co., Ltd.